SATO POS — Outlet Operations

Carwash Park outlets managed orders through a mix of phone calls, WhatsApp messages, and handwritten logs. When app bookings and walk-ins arrived simultaneously, staff often lost track of which customer was next.

There was no visibility into order status. Customers would call repeatedly asking "Is my car done yet?" Staff had no quick answer — they had to physically check with the wash bay team.

Payment reconciliation was a nightmare. End-of-day cash counts rarely matched the paper logs. Walk-in orders sometimes went unrecorded, leading to revenue leakage.

Printing receipts required a separate desktop system. Staff had to walk to the back office, type in order details, and print — adding friction to every transaction.

Built a unified order dashboard that displays all orders — both app bookings and walk-ins — in a single visual board. Each order card shows customer name, vehicle, services, and current status. Staff can see the entire queue at a glance.

Implemented 5-stage order flow with one-tap status updates. When a car moves to the wash bay, staff tap "Process." When washing completes, they tap "Ready for Payment." Each status change pushes a notification to the customer's SATO app.

Every transaction is recorded digitally with timestamp, staff ID, and payment method. The system generates daily reports automatically. Management can track revenue by outlet, by service type, and by time period.

Integrated Bluetooth thermal printer support directly in the app. Staff can print receipts and queue tickets without leaving the order screen. Just tap print, and the receipt comes out.